Shipping policy

Shipping Policy

Texilstock ships selected fabrics and materials throughout Italy and worldwide using international express couriers.

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1. Order preparation times

All orders are carefully prepared by our warehouse within:

• 1–3 business days from payment confirmation.

During periods of high demand or public holidays, preparation times may be subject to slight variations.

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2. Couriers used

To ensure fast and reliable shipping, we use:

• TNT
• FedEx
• GLS
• other express couriers selected according to the destination.

The courier is automatically selected based on the delivery country and the type of order.

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3. International shipping

We ship throughout Europe and the rest of the world.

Delivery times vary depending on the destination:

Italy: 1–3 business days
Europe: 2–6 business days
Non-EU countries: 3–10 business days

The delivery times indicated are estimates and may vary due to customs checks or courier delays.

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4. Customs duties and import taxes

For orders shipped outside the European Union:

• customs duties
• local taxes
• import VAT
• customs clearance fees

are the responsibility of the customer.

Texilstock is not responsible for any delays caused by customs procedures in the destination country.

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5. Shipping costs

Shipping costs are calculated automatically at checkout based on:

• fabric weight
• order volume
• final destination

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6. Order tracking

Once the order has been shipped, the customer will receive:

• a shipping confirmation email
• a tracking code to monitor the delivery

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7. Incorrect or incomplete addresses

The customer is responsible for entering correct delivery details at the time of purchase.

Texilstock is not responsible for:

• delays
• additional costs
• failed deliveries

caused by incorrect or incomplete addresses.

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8. Cut-to-order fabrics

All fabrics are cut according to the customer’s request.

For this reason, unless there are defects or errors attributable to Texilstock, cut fabrics cannot be returned.

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9. Contact

For any questions regarding the shipment of your order:

Email: info@texilstock.com
Website: Texilstock