Refund policy

Returns and Refunds Policy

Notice pursuant to Article 59, letter c) of the Italian Consumer Code (Legislative Decree 206/2005)

Welcome to Texilstock.

Customer satisfaction is important to us. To ensure clarity and transparency, please read our returns policy carefully.

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1. Cut-to-order products

All our fabrics are cut according to the customer’s request.

For this reason, we do not accept returns or exchanges on fabrics that have been cut, customised or ordered by the metre, except in cases of defective products, errors or non-conformities attributable to Texilstock.

This policy complies with the applicable regulations regarding customised and made-to-measure goods.

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2. Defective or non-conforming fabrics

If the product received has:

• visible defects
• errors compared to the order placed
• damage attributable to production or preparation

the customer has the right to request assistance and, if approved, a return, replacement or refund of the product.

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3. Reporting period

Any issues must be reported within:

• 14 days from the date of delivery

Requests submitted after this period may not be accepted.

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4. Conditions for return approval

In order for the return request to be assessed, the fabric must:

• not have been used or processed
• be kept in its original condition
• be accompanied by clear photos of the defect
• include the order number and customer details

Texilstock reserves the right to verify the defect before authorising a refund or replacement.

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5. Return request procedure

To request assistance or report a problem, please contact us at:

Email: info@texilstock.com

Please include:

• order number
• purchased item
• description of the problem
• photos of the defect

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6. Refund

Once the return has been approved, the refund will be issued using the same payment method used for the purchase.

Refund processing times may vary depending on the bank or payment provider.

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7. Shipping costs

In the case of a defective product, error or non-conformity attributable to Texilstock, return shipping costs will be covered by us or agreed directly with the customer.

In all other cases, returns are not accepted for cut-to-order products or fabrics ordered by the metre.

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8. Contact

Texilstock

Email: info@texilstock.com

Website: Texilstock